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Energy providers

13.1 - Financial support following a loss of income
Loss of income

In case of redundancy, long duration disease, or bankruptcy/insolvency (impacting the user/client) : refund of electricity bills for 12 months up to an amount from 500 to 1.000 euros.

13.2 - Loyalty bonus after a change of residence
Change of residence

In case of a change of residence (over 50 km) : refund of electric installation costs and electricity costs for 3 months if the customer stays with the same electricity provider company.

13.3 - « Happy event » bonus
Birth of a child

In case of a new birth: refund of 30% of the electricity bills for 1 year to face direct and indirect costs related to the new birth in the customer’s household.

13.4 - Refund of costs consecutive to a natural disaster
Natural disaster

In case of material damages consecutive to a natural disaster: reimbursement of the costs linked to immaterial damages, such as hotel, housekeeping, courtesy car, babysitting, loss of income etc.